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Shipping & Returns

Although we provide 100% hassle free return policy, considering the time and money consuming, we surely appreciate if you can make all your questions and concerns clear before placing your order.
You must contact us before sending the items back. We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable. 
We will gladly take back or exchange any merchandise as received with original package within 30 days of purchase(From the date products were received, if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and replaced. You need to send back to us the products in original package. When we receive the products sent back exactly, we will replace it with new ones and ship them back to you again. We will pay the shipping fees for the replaced products that we ship to you. 
If you cancel an order we will require that you return the goods to us in good time, with the original packaging and at your own expense to the address below. If your require assistance in returning a large item such as a treadmill or table tennis table etc. we can offer a collection service. Please enquire as to its cost with our customer services team.